Returns

You have 14 days from the day your order arrives to request a return, for any reason. If you have changed your mind, that is a good enough reason.

To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. This applies to everything we sell, including items bought with a discount code or as part of a kit.

How to start a return

Email us at contact@wandraworld.com with your order number and which item you would like to return. We will reply with the return address and what to do next. Please do not send anything back before contacting us.

Refunds

Once your return arrives and has been checked, we will email to confirm we have it and whether the refund has been approved. Approved refunds are processed back to your original payment method within 14 days.

Return shipping

You are responsible for the cost of returning an item unless it arrived damaged, faulty, or was not what you ordered — in those cases we cover it. Return postage costs are not refundable. We recommend using a tracked service, as we cannot refund an item that does not reach us.

Faulty or damaged items

If something arrives damaged or develops a fault, email contact@wandraworld.com with your order number and a photo. We will sort out a replacement or a full refund, including postage both ways.

Your statutory rights

Nothing here affects your legal rights. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have 14 days from receiving your order to cancel, and a further 14 days to send it back.